Installation

1. How do I activate Maplytics trial?

Please refer the below-mentioned link for Maplytics trial activation:

​https://www.maplytics.com/installation/install-activate-maplytics-dynamics-365​

2. How do I upgrade Maplytics solution?

Please refer the below-mentioned link to update Maplytics solution. We ensure that all our updates have backward compatibility with regards to previous Maplytics solution.

​https://www.maplytics.com/configuration/upgrade-latest-maplytics-solution​

3. How do I uninstall Maplytics solution?

We feel sad that you have to uninstall the solution. It’s pretty simple. Go to Setting > Solution > Select Maplytics > Delete. Maplytics is a managed solution, so it won’t affect any other entity or attribute of CRM.

4. I am unable to see Detail Map and Heat Map buttons in the ribbon bar. What is the reason behind this?

There are a couple of reasons behind this:

• You forgot to configure Maplytics settings. Go to Maplytics app >Settings > Solution > Open Maplytics solution > Click on ‘Configure’ button. This will create Entity Map and Dashboard Records for Maplytics.

• Logged in User is not added to Team Maplytics. Go to Setting > Security > Teams > Maplytics and add the required user to Team.

5. How to resolve ‘You do not have the privilege to use Maplytics’ issue?

There can be two possible reasons behind this:

• The user is not added in Team Maplytics: Go to Settings >Advanced Settings > Settings > Security > Teams > Maplytics and check whether the logged in user is added to Team Maplytics. If not, please add the user.

• The user does not have Maplytics Security Roles. Go to Setting > Security > User > Select the required User > Assign either ‘Maplytics User’ or ‘Maplytics Admin’ security role.

6. I am having issues while using Maplytics and ClickDimensions in Dynamics CRM

Please refer the below link to resolve this issue.

​https://www.maplytics.com/miscellaneous/fixed-issues-using-maplytics-clickdimensions-dynamics-crm/ ​

If you have queries or need assistance with this issue, feel free to reach out to us on [email protected]