# Installation

## 1. How do I activate Maplytics trial? <a href="#how-do-i-activate-maplytics-trial" id="how-do-i-activate-maplytics-trial"></a>

Please refer the below-mentioned link for Maplytics trial activation:

​<https://www.maplytics.com/installation/install-activate-maplytics-dynamics-365>​

## 2. How do I upgrade Maplytics solution? <a href="#how-do-i-upgrade-maplytics-solution" id="how-do-i-upgrade-maplytics-solution"></a>

Please refer the below-mentioned link to update Maplytics solution. We ensure that all our updates have backward compatibility with regards to previous Maplytics solution.

​<https://www.maplytics.com/configuration/upgrade-latest-maplytics-solution>​

## 3. How do I uninstall Maplytics solution? <a href="#how-do-i-uninstall-maplytics-solution" id="how-do-i-uninstall-maplytics-solution"></a>

We feel sad that you have to uninstall the solution. It’s pretty simple. Go to Setting > Solution > Select Maplytics > Delete. Maplytics is a managed solution, so it won’t affect any other entity or attribute of CRM.

## 4. I am unable to see Detail Map and Heat Map buttons in the ribbon bar. What is the reason behind this? <a href="#i-am-unable-to-see-detail-map-and-heat-map-buttons-in-the-ribbon-bar-what-is-the-reason-behind-this" id="i-am-unable-to-see-detail-map-and-heat-map-buttons-in-the-ribbon-bar-what-is-the-reason-behind-this"></a>

There are a couple of reasons behind this:

• You forgot to configure Maplytics settings. Go to Maplytics app >Settings > Solution > Open Maplytics solution > Click on ‘Configure’ button. This will create Entity Map and Dashboard Records for Maplytics.

• Logged in User is not added to Team Maplytics. Go to Setting > Security > Teams > Maplytics and add the required user to Team.

## 5. How to resolve ‘You do not have the privilege to use Maplytics’ issue? <a href="#how-to-resolve-you-do-not-have-the-privilege-to-use-maplytics-issue" id="how-to-resolve-you-do-not-have-the-privilege-to-use-maplytics-issue"></a>

There can be two possible reasons behind this:

• The user is not added in Team Maplytics: Go to Settings >Advanced Settings > Settings > Security > Teams > Maplytics and check whether the logged in user is added to Team Maplytics. If not, please add the user.

• The user does not have Maplytics Security Roles. Go to Setting > Security > User > Select the required User > Assign either ‘Maplytics User’ or ‘Maplytics Admin’ security role.

## 6. I am having issues while using Maplytics and ClickDimensions in Dynamics CRM <a href="#i-am-having-issues-while-using-maplytics-and-clickdimensions-in-dynamics-crm" id="i-am-having-issues-while-using-maplytics-and-clickdimensions-in-dynamics-crm"></a>

Please refer the below link to resolve this issue.

​<https://www.maplytics.com/miscellaneous/fixed-issues-using-maplytics-clickdimensions-dynamics-crm/> ​

If you have queries or need assistance with this issue, feel free to reach out to us on <crm@inogic.com>